Orders & Retainers
A 30% non-refundable retainer is required to reserve your date for all custom orders. Your date is not considered booked until the retainer has been received.
The remaining balance for wedding cakes is due 14 days before the event. Orders placed within the final payment window may require payment in full at the time of booking.
Cancellations
All retainers are non-refundable.
Because production time is reserved specifically for your order and other orders may be declined for that date, retainers cannot be refunded in the event of cancellation.
Design Changes
We understand that plans can change. Design adjustments may be requested subject to availability and may result in a price adjustment.
For wedding cakes, significant design changes should be submitted at least 30 days before the event. Changes requested after that time cannot be guaranteed.
Handmade & Custom Designs
Every Danielle Kattan cake is individually handmade.
Inspiration images are always welcome, but they serve as inspiration rather than a guarantee of exact duplication.
Colors, textures, flowers, sculpted elements, piping and other handmade details may vary slightly. These variations are part of the nature and artistry of custom cake design.
Flavor, Color & Artistic Interpretation
Cake flavors, sweetness, textures and colors are subjective and may be perceived differently from person to person.
We make every effort to match requested colors as closely as possible; however, exact color matches cannot be guaranteed.
Colors may appear differently due to lighting, photography, screen settings, food coloring, ingredients and the nature of edible materials.
Individual preferences regarding flavor, sweetness or texture are subjective and do not constitute a defect in the product.
Refunds or store credits will not be issued based solely on subjective preferences regarding flavor, sweetness, texture, color shade, design interpretation or minor variations in handmade decorative details.
Custom Orders, Acceptance & Concerns
All custom cakes and desserts are created specifically for each client. Refunds are not automatically offered if a finished product does not meet a client’s personal expectations.
If you believe your order materially differs from the specifications agreed upon at the time of ordering or there is a quality concern, please contact Danielle Kattan Cakes promptly.
The cake or affected product must be returned to Danielle Kattan Cakes so that we can properly evaluate the concern. Photographs alone may not be sufficient to determine the nature of the issue.
After inspecting the returned product, Danielle Kattan Cakes will determine whether the concern warrants a resolution.
When appropriate, and at the discretion of Danielle Kattan Cakes, a resolution may include a store credit or refund.
Cakes or desserts that have been substantially consumed, discarded or are otherwise unavailable for inspection are not eligible for a refund or store credit.
Pickup & Transportation
Once an order has been picked up and accepted by the client or their representative, responsibility for its safe transportation, handling and storage transfers to the client.
Danielle Kattan Cakes is not responsible for damage occurring after pickup due to transportation, handling, heat, improper storage or setup.
Customers picking up cakes should transport them on a flat, level surface in an air-conditioned vehicle and follow any storage instructions provided.
Delivery & Setup
Delivery and professional setup are available for wedding cakes and select custom orders.
Delivery fees are determined by location, travel time and setup requirements.
Once delivery and setup are complete, Danielle Kattan Cakes cannot be responsible for damage caused by subsequent movement, handling, venue conditions, weather, temperature or other environmental factors outside our control.
Fresh Flowers & Non-Edible Elements
Fresh flowers may be provided by the client’s florist and must be suitable and properly prepared for placement on or around food.
Some flowers and greenery are not appropriate for direct contact with food.
Some cake designs may also contain non-edible elements such as internal supports, floral picks, wires, ribbons, toppers, dowels or other decorative pieces.
These elements must be removed before serving.
Allergies & Dietary Requests
Please inform us of dietary requests and food allergies before placing your order.
Our products are prepared in a kitchen that handles common allergens, including wheat, eggs, milk and nuts.
While certain recipes may be made without specific ingredients, Danielle Kattan Cakes cannot guarantee an allergen-free environment or the absence of cross-contact.
Photography
Danielle Kattan Cakes reserves the right to photograph completed cakes and desserts and use those images for our portfolio, website, social media and marketing.
Personal client information will not be shared without permission.
QUESTIONS?
Still have a question?
If you have a question about an order or any of our policies, we’re happy to help.
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