Policies

Allergens Found in Our Shop:

• Nuts and Nut By-Products

• Eggs and Egg By-Products

• Milk and Dairy Products

• FD&C Yellow #5

• Wheat

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Deposits

• We require a 30% non-refundable deposit for all orders over $400 and this is due at the time of ordering. We require 50% non-refundable deposit for all orders under $399 and due at the time of ordering. All wedding cakes and special cakes above $400 should be paid-in-full two weeks before due date.

• Due to being a small shop, we can only take so many orders per weekend. If an order is cancelled, your deposit is non-refundable – if canceled at least 14 days in advance we will be happy to transfer any payment made on that order to another order within 6 months from that date.

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Refunds / Exchanges

• Due to the tedious, handcrafted nature of our products, we are unable to provide refunds or exchanges for custom orders.

• Once you or a designated party has picked up an order and leave our premises, it is considered “accepted” – we will ask to make sure that everything is correct such as the design, spelling, etc. Refunds requested due to decorating style, writing, color shade, or general design will not be honored after signing for your cake. In some instances you may bring the cake back in for design adjustments but this is an additional charge if the cake has left our premises.

• All products are the responsibility of the customer once it leaves our shop. We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter. You will be given instructions on how to carry, transport, and store your cake upon pick up. Keep in mind that cakes are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc. We only give refunds in accordance with refund policies stated below.

• Cake flavor and texture is subjective. Full refunds requested due to flavor or texture after the cake has been accepted and picked up will not be honored. You may qualify for a percentage of a store credit if the product is brought back and the quality of the cake flavor or texture is determined to not meet our standards. Cakes must be brought back to us within a timely manner, preferably with 24 hours of pick up – please call or email us promptly to let us know of the issue. Quality determination is solely at the discretion of Danielle Kattan Cakes. Please understand that we cannot issue refunds for cakes that have already been completely eaten. *Store credit percents are based on how quickly the cake is returned, how much has been consumed, and what we determine the quality to be. Store credits of any kind will not be issued to customers who do not contact us within 24 hours.

• Please note all of our cakes are butter based except carrot cake. Butter cakes tend to dry extremely quickly. Due to this, we syrup our cakes to maintain freshness. In some occasions cakes will “ooze” out some of this syrup. This does not affect the quality of the cake and we will not accept returns for this reason.
• Our red velvet cake is not the usual Southern Red velvet cake due to the fact that we use butter. Our Red Velvet Cakes will not have a deep red color, instead it will be more like a red terracotta color style, color will vary from batch to batch.

The following scenario is the only instance when we will provide a refund:

•  If you come to our store for pick up or if upon delivery the cake does not meet your expectations, we will give you a refund (minus 25% handling/cancellation fee). This refund will be given as a store credit (no cash/money refunds will be given) NOTE: If we give you a refund, you CANNOT keep the cake. You can only get the refund if you refuse to “accept” the cake. We will NOT negotiate a partial refund if you keep the cake. This is a “take it, or leave it” policy. We are not responsible for any expense you may incur for replacing our cake.

***We do not give refunds under any other circumstances. Refunds are only given within 7 days.

Cancellation / Changes

• Changes and cancellations to retail orders are accepted until 7 days prior to scheduled pick up time. No refunds will be provided for any payments made on the order no matter the amount – if canceled at least 7 days in advance we will be happy to transfer any payment made on that order to another order within 6 months from that date. We will provide no other refunds regardless the circumstances. 3D Cakes require at least 2 week’s notice if changes want to be made to the cake, to change the date, or to cancel. You will be required to pay the full amount if the order is cancelled with less notice. This does not apply to orders that have contracts.

Guarantee / Disclaimer

• We do all that we can to make sure that your order is decorated to the specification on your written order form. Upon pick-up of your cake, adjustments can be made for an additional charge if it was not stated on your original order. If for some reason something is not decorated correctly as stated on your order, we will make necessary changes right away.

• Every order is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our expert cake decorators. You may provide us with a photograph for inspiration and duplication; however, we make no claims for exact duplication of the work done by other cake decorators.

All orders are subject to these policies listed above.